15 Quality Management

 

NAME CHRISTOFER ALEJANDRO RODRIGUEZ ORTEGA

NUA 116189

 

Task 1 Quality Management

If your look for information on internet, do not copy and paste answers. Express the ideas in your own words or paraphrasing instead of copying. Remember to write complete sentences not isolated words or phrases.

What is Quality Management?

Quality management is today a strategy to promote competitiveness among companies that allows, from one perspective, to observe the organization as a set of interrelated processes whose ultimate goal is, among others, to achieve customer satisfaction.

It also serves to achieve competitive advantages, efficiency and productivity through the continuous improvement cycle.

 

What is the objective of Quality Management?

Increase the ability to provide regular products and services that meet customer and applicable legal and regulatory requirements.

 

Continuous improvement All quality objectives must represent an advance in the Quality Policy of the company. In fact, they should promote the concept of continuous improvement in the different phases of product development or design. The equation is simple: better processes produce better results.

 

 Identify, measure, control and improve the various core business processes that will ultimately lead to better business performance.

Which are the key components of Quality management? Describe in detail each one.

LEADERSHIP:

To lead it is important to be clear about the path we are taking and where we want to go.

PLANNING:

Having a clear vision, communicating it and working as a team is a great step

SUPPORT AND OPERATION:

This element refers to the way in which the organization decides to face the daily challenges of producing the services or products for its clients.

PERFORMANCE EVALUATION: Observe and clearly understand what we are doing very well and can continue to strengthen, because it serves our client and it serves us as a company

 

Describe what Quality Management involves. (process)

The Process management allows regular inquiries about the quality perceived by the customer and the possibilities of improving the service they receive.

Today, the challenge is focused on innovation and meeting customer needs

What does “Quality Improvement Methods” refer to? Explain in detail.

It refers to a preventive method whose systematic use allows identifying and investigating the causes and effects of possible failures and weaknesses in the product or process, as well as formulating the pertinent corrective actions to minimize said effects.

What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each.

Customer focus: Customers are the key elements of an organization, if there is no customer to purchase their products or services, the organization does not exist.

Leadership: Leaders have the responsibility of fostering an internal environment that invites workers to become fully involved in the achievement of the organization's objectives.

Participation of the personnel: The commitment that the personnel acquires makes it possible for their skills to be used to achieve the benefit of the organization.

Process-based approach:

The process management of activities and resources enables the expected results to be achieved more effectively.

Systems approach to management:

If we consider the interrelated processes as a system, we will be helping to increase the effectiveness and efficiency of the organization in achieving its objectives.

Continuous improvement: Continuous improvement must be considered as a permanent objective of the organization.

Fact-based approach to decision-making: The most effective decisions are grounded in data and information analysis

What are the benefits of Quality Management?

 

Satisfy the client: the main purpose of the implementation of a Quality Management System is to be able to meet all the expectations established by the client.

Obtaining new customers: compliance with the standards that a Quality Management System determines, offers security from potential customers. The acquisition of new clients is due to the good image that the fact that an organization offers quality goods and services projects and this happens by adopting a Quality Management System that endorses the procedures carried out as the result of the production process.

.Improves the organization's processes: the processes that are carried out in the productive activity follow standards that ensure that the standards that make it an optimized process are being met.

Differentiation from the competition:. The fact of having a certified Quality Management System projects a very positive image on potential customers that makes the organization prevail over others.

Cost reduction without affecting quality: it is necessary to improve the quality of a product or service without affecting its quality. It is about optimizing the process and eliminating unnecessary costs of time or resources.

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ISOUpdate.com. (2019, 28 agosto). What is the Purpose of a QMS? ISO Update. https://isoupdate.com/resources/purpose-of-a-qms/

 

What is ISO 9001:2015 and Why is it Important? (2021, 24 julio). 2019–02-01 | Quality Magazine. https://www.qualitymag.com/articles/95235-what-is-iso-90012015-and-why-is-it-important